FAQ
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Do you offer refunds or exchanges?
Due to the digital nature of our products, we are unable to offer refunds or exchanges. We try our best to ensure you know exactly what to expect inside your purchase so there are no surprises. If you’re having technical issues or need assistance with editing your template, please don’t hesitate to reach out using our contact form and we’d be happy to help!
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Can I use the images in the templates?
We try our best to source free images that are available through the free version of Canva. However, in the event an image from Canva Pro makes its way into a template and you’re not a Canva Pro member, you’ll need to replace those images. You can easily swap out the images by visiting sites like unsplash.com or pexels.com. These sites offer beautiful high-res images that are free for commercial use.
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What can I edit in the templates?
Everything! Edit with ease using Canva's intuitive platform—simply drag and drop images, property details, logos, and contact information to customize your templates and match your unique branding. If you need help navigating the platform or have questions about certain features in Canva, we’re standing by and ready to help!
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How or where can I print my template?
Canva offers printing services within the platform. Please note that the images used in our listings are digital mockups to help illustrate how the finished product will look. If you require more advanced printing + binding services we recommend using a printer located in your area.
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Can I resell the templates?
No. Our templates are copyright protected which means you cannot resell them.